Updated: May 30, 2020
An experienced Personal Shopper should be naturally helpful and have a excellent all-round knowledge of fashion, good verbal communication skills with the ability to be diplomatic and truthful. Above-all a personal shopper should boost client confidence and knowingly be stylish to gain client trust.
When shoppers book a private Personal Shopper experience the first private personal shopping appointment should be formal and but depending upon the shop and the service offered the shopping experience and outcome will differ. The first personal shopping appointment should be formal and make the client feel relaxed, happy and comfortable. If it is your first time with a Personal Shopper, you should be asked fairly thorough personal questions. A private personal shopping appointment should always be really useful, confidence-boosting and good fun. The personal shopper will profile the client during a personal shopper consultation session. You will relax, put your feet up during a quick Q&A and sit back with a drink while the personal shopper goes shopping for you. Here are some typical questions so you know what to expect: 1. What are you hoping to achieve from this session? Special occasion outfit, seasonal wardrobe update, power-dressing for a new job, a weekend away, a capsule wardrobe, new mum, awards ceremony, lunch with The Queen and Meghan Markle etc? Be clear about what you are looking for. If you don't know your personal stylist should ask more questions to find out. If you are looking for inspiration then say so. At this point, your fashion stylist should ask a few more personal questions about your lifestyle. Be clear. An experienced personal shopper should source what you are looking for and give you inspiration. Unless you are short of time! If you are hoping to find your style, then this is your opportunity to share information about yourself, your hobbies, your job and lifestyle information. If a personal stylist is going to style you, as well as shop for you, finding a comfortable fitting style is an objective and key to a successful session. 2. What size(s) are you? Be accurate. If you don't know - measure up or quicker still, check what size you are wearing in the consultation room. An experienced personal stylist will be able to tell you, alternatively, they will whip out a measuring tape and give you an accurate account of your size. Avoid making sizes up, it wastes time and money. Relax, have fun and share your credentials. If you have a figure concern it is important to share this with your stylist. Most commonly: tummy, upper-arms, ankles, scars, boobs and any disabilities you may have. Areas of concern are relevant when styling a client in practical, functional or special occasion clothes. For example, when styling elderly or wheelchair-bound clients, only certain styles and fabrics work effectively, so ensure you share any relevant information and trust in your stylist. 3. What is your favourite go-to outfit and why? This allows the Personal Stylist to engage on a practical lifestyle level and tune into your thinking to find your natural style. 4. Do you have a fashion colour you dislike, something you would rather I did not source for you today? People get stuck in a rut with colours and styles. A colour that once suited you in your teenage years or your thirties, may not work twenty years later so be mindful of your colour palette changing every seven years, more so after 35 years of age. During the consultation, your personal shopper should make notes on your natural colour palette (hair, skin and eyes) this is paramount to personal profiling. 5. What is your budget? Not all personal shoppers will ask this question. A good stylist will source a variety of garments with different price ranges. During the sales, you should expect a couple of sale items, not just in a colour you like, but in clothes that actually fit you properly and suit your frame. 6. Visualise your existing wardrobe, what is missing? Most people own too many clothes. We continually buy stuff, watching our closets double in size year by year. I admittedly own too many clothes, however, I have culled dramatically over the years. Moving house encourages culling. Giving clothes to charity or friends is the best way to recycle. Style tip: Buy two, bin two. Basically, if you haven't worn a garment for the last three years get rid of it. I find this process difficult, "what if I need it later on". Believe me, you will always have something you can get rid of when you buy something new. 7. Do you have any questions you would like to ask me? If you are paying for a service it is important to ask questions. You need to know you can fully trust your stylist/ personal shopper so feel free to ask. The below questions are common; - How long have you been working in fashion? - How flexible is your calendar? E.g. Can you meet me at work with my outfit on Tuesday? (people often ask for private sessions outside of work hours - know the rules and be flexible). - I am on holiday for two weeks before Christmas, can I rely on your to source Christmas gifts for a list of people? If the client's request goes beyond working hours, be clear of your price per hour and their budget. The above personal shopping questions are part of the profiling shopping service. However, questions will always differ, depending upon the quality of the service provided. To dress and to be dressed is a completely different ballgame.
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